Support

Quick fixes

No photos appear. Mosaica may have limited library access. Use Pick a photo, which shares only the photo you choose, or allow access in iOS Settings > Privacy & Security > Photos. You can always try the sample.

Take a photo does nothing. Allow camera access in iOS Settings, or pick an existing photo.

Speak the mood is unavailable. Voice notes are transcribed on the device only. If your iPhone does not support on-device recognition, or microphone access is off, type the note instead.

Generate or Refine asks about AI. AI is optional. Tap Allow to use it, or choose Not now and use Render on this device. You can change this any time with Use AI in Settings.

AI fails or times out. Check your connection and try again, or render on the device. Your photo and note stay where they were.

A look is not what I wanted. Use Change style, adjust your note and refine, or tap Not this to discard it.

Export fails. Allow Mosaica to add photos in iOS Settings, or use Share instead.

Start fresh. Settings > Clear local data removes Mosaica's photos, drafts, artworks and preferences from this iPhone. This cannot be undone.

Contacting us

Send your iPhone model, iOS version, Mosaica version, the style you used, what you tapped and a screenshot of any message. Please do not send personal photos unless we ask and you are comfortable sharing them.

Purchases and refunds

Mosaica has no purchases. For App Store billing, contact Apple at reportaproblem.apple.com.

Recovering artwork

Your gallery lives only on your iPhone. We cannot view, restore or transfer it. Deleted artworks, cleared data and data removed with the app cannot be recovered by us; exported images remain in Photos or wherever you shared them.

Outside our scope

We cannot help with photo-editing in other apps, printing services, rights questions about photos you use, or DeepSeek account matters.

Contact

tileroom@mosaica.app